Enforcement of Child Support for Minors Questions of acquisition / renewal / registration of ownership of housing, land, property Pension issues Questions of compensation for damaged/destroyed property Enforcement proceedings Inheritance questions Labor issues, including employment, dismissal, salary, accounting and payments to the unemployed, confirmation of seniority Mobilisation questions for privileged categories of citizens Issues of IDP status and payments of accommodation allowance Status of a person with a disability as a result of war (for civilians)Issues of social security Ukrainians abroad. (refugee, asylum seeker, temporary protection status)Diia, other digital public services. Issues related to obtaining a digital signature (QES)Registration of births and deaths in the government-controlled/non-government-controlled area Issues of declaring a person dead or missing The issue of captivity (deprivation of personal liberty) of civilians Access to medical care and medical records Education access Registration, termination and relocation of sole proprietorships for IDPs and war-affected people Regulation of volunteer activities and public organisations Acquisition of Ukrainian citizenship / obtaining a residence permit / staying in Ukraine Obtaining personal documents for the first time and replacing lost ones Gender based violence / domestic violence Guardianship and custody of children and incapacitated persons General issues of traveling abroad Social protection of veterans Subsidies question

DRC Projects

Gender based violence response (GBV)

The DRC specialists provide free and confidential support, including information about available services, to women and men affected by violence, domestic violence, harassment and other forms of abuse.
Our hotline operates from 9am-5pm, Monday to Friday and ee also offer in-person consultations in Kherson, Mykolaiv, Zaporizhzhia, Kharkiv and Chernihiv.

Psychosocial support programmes (PSS)

The DRC Psychosocial support programmes (PSS) aim to reduce distress and help people cope better with their lives. DRC offers individual support through both online and face-to-face modalities, as well as group support in communities. DRC ensures total confidentiality during both group and individual sessions.

Information portal

Internally displaced persons (all you need to know)

What do you need to know about the legal grounds for document verification?

Can documents be checked at checkpoints without any reason?

What should I do if the police checks my documents without any reason?

How to determine the retirement age?

What are the conditions for retirement in Ukraine?

How can I confirm my work experience for a pension if my employer is located in the non-government controlled area?

How to apply for a long-service pension?

What are the conditions for receiving compensation for the costs of temporary accommodation of IDPs?

What should IDPs do if they lose their registration certificate?

What are the grounds for losing the status of an internally displaced person?

What should IDPs do if they change their place of residence/stay?

Are IDPs who have lost their passports eligible for housing allowance?

Do you have any questions?

Email us, and the manager will respond to all your inquiries shortly.