Apply for basic social assistance in “Diia”

The mobile application “Diia” has recently introduced a new feature allowing citizens to submit applications for Basic Social Assistance. This simplifies access to the program: instead of visiting social protection offices in person, people can now submit documents online using a convenient digital service. This approach is expected to reduce bureaucratic burdens, make the procedure more transparent, and improve accessibility, especially for families facing difficult life circumstances. 

We previously reported on the launch of the Basic Social Assistance program. As a reminder, this is a pilot project providing financial support to low-income families. The program will start in July 2025 and will run until July 2027. More details are available at the following link: State support for low-income families. 

What is required to apply? 

To successfully apply for Basic Social Assistance, you need to: 

1.Check eligibility for one of the vulnerable population categories entitled to support: 

• From July 1, 2025, low-income families, single mothers, and children whose parents evade alimony payments will be eligible. 
• From October 1, 2025, other families that meet low-income criteria will be able to join the program. 

2.Set up a Diia.Card to receive payments. 

• The card can be issued directly in the mobile application “Diia” in the “Services” section by following the instructions. 

3.Ensure you and all adult family members have an active Diia.Signature. 

Diia.Signature is a modern alternative to the electronic digital signature, allowing documents to be signed remotely. No separate installation is required — everything works through the “Diia” app. 

To activate Diia.Signature: 

• Download the “Diia” mobile app; 
• Click on the Diia.Signature function; 
• Click “Activate Diia.Signature” and complete photo verification; 
• Create and remember a five-digit code for signing documents. 

How to apply for Basic Social Assistance in “Diia”? 

1) In the “Services” section, select “State Assistance” and then “Basic Social Assistance.” 

2) Submit a preliminary application for benefit calculation by filling in all the required information according to the instructions. 

3) Wait for a notification informing you of the approximate monthly amount of assistance. 

4) If the calculation is acceptable, proceed with the application for payments. 

5) Select your Diia.Card to receive social payments from the state. 

6) Complete the application form. 

7) Sign the application. 

8) After signing, the application will automatically be sent to all adult family members for their signature using Diia.Signature. 

9) Ensure that all family members included in the application sign it. 

Important! The time to sign the application is limited. Agree in advance with your relatives so everyone can be available to sign on time. 

10) Once all signatures are completed, the application will automatically be submitted to the Pension Fund of Ukraine for processing. 

11) Payments will begin the following month after the application is approved. 

Note: If you are unable to apply through “Diia,” you can contact the nearest Pension Fund of Ukraine office to submit your application in person. 

This publication has been produced as part of a project implemented by the Danish Refugee Council (DRC) with funding from the European Union through its Civil Protection and Humanitarian Aid Operations. The views and opinions expressed are those of the author(s) alone and do not necessarily reflect the views of the European Union or the DRC. Neither the European Commission nor the DRC can be held responsible for the content of this material.