Enforcement of Child Support for Minors Questions of acquisition / renewal / registration of ownership of housing, land, property Pension issues Questions of compensation for damaged/destroyed property Enforcement proceedings Inheritance questions Labor issues, including employment, dismissal, salary, accounting and payments to the unemployed, confirmation of seniority Mobilisation questions for privileged categories of citizens Issues of IDP status and payments of accommodation allowance Status of a person with a disability as a result of war (for civilians)Issues of social security Ukrainians abroad. (refugee, asylum seeker, temporary protection status)Diia, other digital public services. Issues related to obtaining a digital signature (QES)Registration of births and deaths in the government-controlled/non-government-controlled area Issues of declaring a person dead or missing The issue of captivity (deprivation of personal liberty) of civilians Access to medical care and medical records Education access Registration, termination and relocation of sole proprietorships for IDPs and war-affected people Regulation of volunteer activities and public organisations Acquisition of Ukrainian citizenship / obtaining a residence permit / staying in Ukraine Obtaining personal documents for the first time and replacing lost ones Gender based violence / domestic violence Guardianship and custody of children and incapacitated persons General issues of traveling abroad Social protection of veterans Subsidies question

DRC Projects

The DRC specialists provide free and confidential support, including information about available services, to women and men affected by violence, domestic violence, harassment and other forms of abuse.
Our hotline operates from 9am-5pm, Monday to Friday and ee also offer in-person consultations in Kherson, Mykolaiv, Zaporizhzhia, Kharkiv and Chernihiv.

Psychosocial support programmes (PSS)

The DRC Psychosocial support programmes (PSS) aim to reduce distress and help people cope better with their lives. DRC offers individual support through both online and face-to-face modalities, as well as group support in communities. DRC ensures total confidentiality during both group and individual sessions.

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Questions of compensation for damaged/destroyed property
- 1. eRestoration.
- 2. Housing certificate: receipt, implementation, controversial issues.
- 3. Reconstruction of destroyed housing on your own land.
- 4. Compensation under the International Mechanism.
- 5. Consultations on the mechanism of obtaining compensation.
- 6. Preparation and submission of applications for compensation.
- 7. Collection and preparation of necessary evidence and documents.
- 8. Appeal against inaction and decisions of the Commissions to refuse to provide compensation, to suspend consideration of applications.
- 9. Remote Inspection of Destroyed Property.
Enforcement of Child Support for Minors
- 1. State assistance to children whose parents evade child support.
- 2. The appointment and collection of child support for minor children.
- 3. Liability for non-payment of alimony.
Questions of acquisition / renewal / registration of ownership of housing, land, property
- 1. How to register ownership of property if there are no title documents for the property.
- 2. Is it possible to register ownership on a receipt for property, a warrant.
- 3. How to register ownership in the State Register of Property Rights to Property.
- 4. What to do in case of loss of title documents to property.
- 5. What to do if the BTI archive was destroyed or remained on the uncontrolled territory of Ukraine.
Enforcement proceedings
- 1. Appeal against unlawful executive inscriptions of a notary.
- 2. Unblocking social accounts.
- 3. Consultations on the procedure and procedure of enforcement proceedings.
- 4. Assistance in opening enforcement proceedings and its support.
- 5. Assistance in obtaining information on enforcement proceedings in state registers.
Inheritance questions
- 1. What is the procedure for registration of inheritance rights in Ukraine for persons residing abroad?
- 2. How to formalize an inheritance to property located in the uncontrolled territory of Ukraine?
- 3. What should I do if a notary refuses to register an inheritance?
- 4. What is the procedure for recognizing ownership of inherited property in court?
- 5. Inheritance of destroyed housing
- 6. Inheritance of compensation for damaged/destroyed housing.
Labor issues, including employment, dismissal, salary, accounting and payments to the unemployed, confirmation of seniority
- 1. Collection of wage arrears (if the business remains in the occupied territory).
- 2. Restoration of lost documents on seniority.
- 3. Recognition of periods of work that are not confirmed by documents.
- 4. Establishing the fact of labor relations/termination of labor relations.
- 5. Electronic work record book, obtaining extracts and certificates of employment and insurance record.
- 6. Pension Fund's electronic services portal.
Mobilisation questions for privileged categories of citizens
- 1. Consultations on exemption or deferral from mobilization for privileged categories.
- 2. List of privileged categories of citizens entitled to deferment.
Issues of IDP status and payments of accommodation allowance
- 1. The procedure for registration and obtaining an IDP certificate.
- 2. Grounds for granting IDP status.
- 3. Restoration of the lost IDP certificate.
- 4. Confirmation of the fact of residence in a new place.
- 5. Registration of monthly targeted assistance to IDPs.
- 6. Receiving housing subsidies and compensations.
- 7. Refund/recalculation of overpaid funds for IDPs' accommodation.
Status of a person with a disability as a result of war (for civilians)
- 1. Assistance in collecting and submitting the necessary documents.
- 2. Appealing against the refusal to grant the status.
- 3. Consultations on social guarantees, benefits and payments for persons with disabilities as a result of war.
- 4. Whether a person has the right to receive the status of a person with a disability as a result of war or compensation if he or she has not been assigned a disability group?
- 5. Are the families of a deceased person who died as a result of war entitled to compensation?
- 6. What is the procedure for obtaining a disability status as a result of war, including applying to the Ministry of Veterans of Ukraine?
- 7. What should I do after receiving a positive decision from the Ministry of Veterans of Ukraine to recalculate my pension payments?
- 8. Whom should I contact to receive annual and one-time assistance in case of disability as a result of war?
- 9. What are the deadlines for applying for the status of a person with a disability?
- 10. Status and benefits for victims of explosive devices.
Issues of social security
- 1. Assistance to low-income families.
- 2. Assistance at the birth of a child.
- 3. Assistance to single mothers.
- 4. State social assistance to persons with disabilities and pensioners.
- 5. Social protection of veterans and Chernobyl victims.
- 6. Verification and return to the state budget of overpaid funds by persons receiving social assistance.
- 7. Basic Social Assistance.
Ukrainians abroad. (refugee, asylum seeker, temporary protection status)
- 1. Refugee status: application procedure, criteria, rights and obligations.
- 2. Asylum seeker status: temporary protection for the period of application consideration.
- 3. Temporary protection: procedure for obtaining, duration, rights and restrictions.
- 4. Obtaining residence, work and study permits.
- 5. Renewal of Ukrainian documents abroad.
- 6. Access to social protection, medical services, and education.
Diia, other digital public services. Issues related to obtaining a digital signature (QES)
- 1. The procedure for obtaining a qualified electronic signature (QES).
- 2. Registration of extracts and certificates through “Diia”.
- 3. Registration of social benefits and pensions through electronic services.
- 4. Submission of appeals, applications and complaints through electronic portals.
- 5. Obtaining and canceling unemployment status through Diia.
- 6. Declaring/changing the place of residence through Diia.
Registration of births and deaths in the government-controlled/non-government-controlled area
- 1. Obtaining a birth certificate on the government-controlled territory.
- 2. Registration of the birth of a child born in uncontrolled territory.
- 3. Establishing the fact of birth through the court.
- 4. Registration of a death certificate in the government-controlled territory.
- 5. Recognition of the fact of a person's death if the event occurred in the uncontrolled territory.
- 6. Judicial procedure for establishing the fact of death.
- 7. Obtaining death / birth documents again.
- 8. Legalization of birth / death documents obtained abroad.
Issues of declaring a person dead or missing
- 1. Procedure for filing an application for a wanted person with law enforcement agencies.
- 2. Court procedure for declaring a person dead.
- 3. Cancellation of the decision to declare a person dead in case of his/her return.
The issue of captivity (deprivation of personal liberty) of civilians
- 1. Filing a missing person report with law enforcement authorities.
- 2. The judicial procedure for establishing that a person is missing under special circumstances.
- 3. Registration of the status of a missing person in accordance with Ukrainian legislation.
- 4. Establishing the fact of deprivation of personal freedom as a result of armed aggression against Ukraine (civilian prisoner).
- 5. Appealing against the refusal to establish the fact of deprivation of personal freedom as a result of armed aggression against Ukraine.
- 6. Assistance in applying to the National Information Bureau to confirm the status of a prisoner of war.
Access to medical care and medical records
- 1. The right to medical care and medical assistance.
- 2. The procedure for concluding a declaration with a family doctor.
- 3. The right to free medical services.
- 4. The right to free or reduced price of medicines.
- 5. Protection of patient rights and the right to confidentiality of health information.
- 6. How to get a disability group after the liquidation of the MSEC.
- 7. Where can I get an extract from the case on establishing a disability group after the liquidation of the MSEC.
- 8. Where are the archival files of the MSEC stored after liquidation.
- 9. Obtaining medical documents of a person based on the results of examination / treatment / rehabilitation, etc.
- 10. Obtaining medical documents of a person again in case of loss.
Education access
- 1. Obtaining educational documents again (in case of loss).
- 2. Establishing the fact of obtaining a certain degree of education in court.
- 3. The right to privileges for admission to higher education institutions for IDPs, youth from TOT, and other privileged categories.
- 4. Confirmation of educational level.
- 5. Apostillization of educational documents.
Registration, termination and relocation of sole proprietorships for IDPs and war-affected people
- 1. The procedure for registering a sole proprietorship and choosing a KVED (including online).
- 2. Choosing a taxation system and group.
- 3. Closing a sole proprietorship and settlements with the budget.
Regulation of volunteer activities and public organisations
Acquisition of Ukrainian citizenship / obtaining a residence permit / staying in Ukraine
- 1. Permanent or temporary residence permit.
- 2. Extension of a temporary residence permit.
- 3. Renewal of a temporary or permanent residence permit.
- 4. The procedure for acquiring citizenship.
- 5. Status of a stateless person.
- 6. Issuance of a passport of a citizen of Ukraine for a person who lived without documents.
- 7. Establishing the fact of permanent residence in Ukraine as of August 24, 1991. Establishing the identity of a person.
Obtaining personal documents for the first time and replacing lost ones
- 1. Obtaining for the first time or restoring a lost identification code (RNOKPP), birth certificate, passport (ID card, foreign passport), and other personal documents.
- 2. establishing legal facts necessary for obtaining personal documents in court.
Pension issues
- 1. Granting a pension based on age, length of service, disability or loss of a breadwinner: the procedure for applying for a pension and the necessary documents.
- 2. Granting a Pension in the Event of an Unlawful Refusal to Record Information on Work History or Benefits.
- 3. Benefits and pension supplements for persons with war-related disabilities and victims of explosive ordnance.
- 4. Resumption of pension payments, including to pensioners abroad or in the TOT.
- 5. Judicial appeal of unlawful decisions of the Pension Fund.
- 6. Transfer of pension payments to a new place of residence.
- 7. Identification of pension recipients.
- 8. Inheritance of a pension not received during the lifetime of an IDP testator.
Gender based violence / domestic violence
- 1. Gender discrimination in the workplace.
- 2. Reporting domestic violence to the police.
- 3. Issuance of an urgent restraining order (TRO) and/or a restrictive order against the abuser.
- 4. Supporting a domestic violence case in court.
- 5. Protection of children's rights in a domestic violence case.
- 6. Divorce, alimony in a case of domestic violence.
Guardianship and custody of children and incapacitated persons
- 1. Obtaining the status of a child affected by hostilities and armed conflicts.
General issues of traveling abroad
- 1. The procedure for crossing the state border with minor children under martial law.
- 2. What documents are required to travel abroad during martial law for boys under 18?
- 3. The procedure for crossing the border by persons accompanying persons with disabilities.
- 4. The procedure for crossing the border for unaccompanied children from the age of 16.
- 5. The right to travel abroad for booked persons.
- 6. The right to travel abroad for students, graduate students, and teachers.
- 7. Prohibitions and permits for the transportation of things and goods when crossing the border.
Social protection of veterans
- 1. Registration of benefits and social guarantees for veterans.
- 2. Counseling on obtaining housing and other forms of material compensation.
- 3. Support in matters of medical care and sanatorium treatment.
- 4. Protection of veterans' rights in cases of discrimination or violation of their social rights.
Subsidies question
- 1. Registration of housing subsidies.
- 2. Providing benefits for utilities.
- 3. Procedure and grounds for refund of funds overpaid under the granted subsidies.

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Online and offline consultations

Gender based violence response (GBV)

The DRC specialists provide free and confidential support, including information about available services, to women and men affected by violence, including domestic violence, harassment and other forms of abuse.

Our hotline operates from 9 a.m. to 5 p.m., Monday to Friday and we also offer in-person consultations in Kherson, Mykolaiv, Zaporizhzhia, Kharkiv and Chernihiv.

Learn more

0 800 338 305

Psychosocial support programmes (PSS)

DRC psychosocial support (PSS programmes) aim to reduce distress and help people cope better in their lives. DRC offers individual support in both online and face-to-face modalities, as well as group support in communities.
DRC ensures total confidentiality during both group and individual sessions.

Learn more

0 800 338 305

News

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Programme Partners

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Email us, and the manager will respond to all your inquiries shortly.

Online site for free legal aid in Ukraine

In Ukraine, high-quality legal services are now accessible online, not only through state bureaus and centers but also via the offices of international non-governmental organizations. One of them is the Danish Refugee Council (DRC).

About the Danish Refugee Council

Founded in 1956, the DRC is Denmark's largest international NGO, with specific expertise in forced displacement. DRC is present in close to 40 countries and employs 9,000 staff globally.

DRC began programming in Ukraine in 1998, and scaled up its operations in response to the conflict in February 2022. With a main office in Kyiv, DRC is present in 11 oblasts across the country and is now one of the largest international NGO operations in Ukraine, responding to the needs of conflict and displacement-affected communities.

Today, DRC implements a broad range of integrated and holistic programmes in Ukraine both directly and through national partners, delivering emergency and longer-term support, helping to support people to rebuild and recover their lives and improve access to durable solutions to displacement. DRC delivers programme activities in:

Protection, which includes legal aid provision, with legal services online for free,
Economic Recovery,
Humanitarian Disarmament & Peacebuilding,
Shelter & Settlements,
Water, Sanitation & Hygiene.

Why choose DRC for free legal services

To make the provision of free legal aid to those in difficult life circumstances more convenient and accessible, DRC has created the PravoVsim online platform for receiving legal advice from lawyers online.

This platform features lawyers who collaborate with the DRC and other non-governmental organizations, offering services at no cost. The online service is designed for quick and easy navigation, allowing to find a lawyer specialized in various areas, including employment, issues of concern to internally displaced people, travel abroad, divorce, loans, and mortgages.

The lawyer provides free legal aid online via video calls, telephone calls, chat and other convenient methods and provides support throughout the entire process of solving the problem. Free legal aid is provided throughout the entire process, which guarantees constant support and protection of the legal rights and interests of persons in need. The website provides detailed information about the lawyer, where each user can also use the right to leave a review on the lawyer's website online about the experience of cooperation.